A measure of customer satisfaction and loyalty based on how likely users are to recommend the product to others. NPS = % of Promoters – % of Detractors.
Warning: NPS measures customer attitude and sentiment, not the actual behavior.
A measure of customer satisfaction and loyalty based on how likely users are to recommend the product to others. NPS = % of Promoters – % of Detractors.
Warning: NPS measures customer attitude and sentiment, not the actual behavior.