Expansion Revenue
Additional revenue generated from existing customers, through upsells, crosssells, or add-on purchases.
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Net Promoter Score (NPS)
A measure of customer satisfaction and loyalty based on how likely users are to recommend the product to others. NPS
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First-time User Conversion Rate
The percentage of first-time users who complete a desired action, such as creating an account or purchasing. This metric helps
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User Activation Rate
The percentage of users who successfully complete a certain milestone in your onboarding process.
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Onboarding Completion Rate
The percentage of users who complete the onboarding process successfully.
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Time to Value (TTV)
The time it takes for a user to experience the core benefits of your product after starting to use it.
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User Feedback Score
A quantitative measure of user satisfaction gathered through surveys, ratings, or reviews.
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Task Success Rate
The percentage of users who successfully complete a specific task or set of tasks within your product. This metric helps